What is a Third-Party Subprocessor:

A subprocessor is a vendor Maropost uses to process data on behalf of our customers, who are the data controllers of that data.

Maropost’s Process for Contracting with Third-Party Subprocessors

Maropost requires its subprocessors to satisfy equivalent obligations as those required from Maropost (as a Data Processor) as outlined in Maropost’s Data Processing Agreement (DPA), including but not limited to the requirements to:

  • process personal data following data controller’s (i.e., Customer’s) documented instructions (as communicated in writing to the relevant subprocessor by Maropost);
  • in connection with the subprocessing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, under applicable data protection laws;
  • promptly inform Maropost about any security breach; and
  • cooperate with Maropost to address requests from data controllers, data subjects, or data protection authorities, as applicable.

Except for as provided below, Maropost owns or controls access to the infrastructure that hosts real-time and stored personal data (should the Customer choose to store such content, e.g., recordings and transcripts). Personal data may be shifted among data centers within a region to ensure Maropost’s performance and availability. Maropost also works with the listed service subprocessors below to provide the noted functionality.

The following table describes the countries and legal entities engaged in the processing and storage of personal data by Maropost acting as a data processor on behalf of its customers, the data controllers.

Name of Sub Processor

Rackspace

Processing Activities

Storage by Sub-Processor

Location of Sub Processor

San Antonio, Texas

Compliance Information

https://www.rackspace.com/compliance

Name of Sub Processor

Google Cloud

Processing Activities

Storage by Sub-Processor

Location of Sub Processor

1600 Amphitheatre Parkway, Mountain View, California 94043 USA

Compliance Information

https://cloud.google.com/security/compliance

Name of Sub Processor

Bandwidth

Processing Activities

Storage by Sub-Processor

Location of Sub Processor

900 Main Campus Drive, Suite 100, Raleigh, North Carolina 27606 USA

Compliance Information

https://www.bandwidth.com/legal/

Name of Sub Processor

Hubspot

Processing Activities

Storage by Sub-Processor

Location of Sub Processor

25 First Street, 2nd Floor, Cambridge, MA 02141, USA

Compliance Information

https://legal.hubspot.com/legal-stuff

Name of Sub Processor

NetSuite (Oracle)

Processing Activities

Storage by Sub-Processor

Location of Sub Processor

500 Oracle Parkway, Redwood Shores, CA 94065, USA

Compliance Information

https://www.netsuite.com/portal/platform/infrastructure/operational-security.shtml

Changelog

As our business grows and evolves, the Subprocessors we utilize may also change. We will provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under contractual agreement, along with posting such updates here. Those updates will go into effect 30-days from the day of the change and notice. If you would like to contact us about these changes, please email us at privacy@maropost.com

You may also use the form below to subscribe to updates.

Date of Change

Change

Notes