Maropost Service Cloud is an ecommerce helpdesk software – and part of Maropost’s Unified Commerce platform. It lets you support customers via email, phone, and AI chatbot – while giving your agents a unified view of all customer interactions and purchases across channels and brands. Ultimately, it provides your reps with all the context they need to resolve issues faster and turn support conversations into sales opportunities. 

Maropost Service Cloud is ideal for small to mid-sized ecommerce businesses generating $5 million or more in annual revenue. If you’re looking for a professional helpdesk and ticketing platform – built specifically for ecommerce – that helps you improve customer experience and operational efficiency without increasing headcount, Service Cloud is the right solution. It enables you to scale smarter, unify customer data, and turn more support interactions into revenue-generating opportunities. 

The success of every support interaction depends heavily on the data available to your agents. Maropost Service Cloud equips your reps with unified customer profiles and full context from previous interactions – so they can resolve issues faster, more effectively, and during a single interaction. This improves your First Contact Resolution (FCR) rates and Customer Satisfaction (CSAT) scores. 

On top of that, with an AI chatbot that’s available 24/7, you can provide support around the clock, ensuring your customers get instant assistance whenever they reach out. And what’s more, this customer support automation takes a significant portion of support requests off your team’s shoulders.